May 22, 2025
Earlier this month, we joined thousands of insurance professionals at the British Insurance Brokers’ Association (BIBA) Conference – the UK’s biggest annual gathering for the insurance industry.
With over 9,500 attendees, 220+ exhibitors, and a diverse array of over 50 expert speakers including Sir Gareth Southgate, Clive Myrie, Piers Linney, Penny Mordaunt and many insurance industry VIPs, The BIBA Conference is where the entire sector comes together to share ideas, tackle challenges, and explore what’s next.
The theme for this year’s event, “A New Era”,
focused on innovation, smarter collaboration,
and how brokers can better
meet the evolving needs of their clients.
For us at Robert Gerrard, attending The BIBA Conference isn’t just about catching up with industry contacts , drinking coffee and blunting pencils through taking tonnes of notes (although we did plenty of that!). It’s about making sure we’re fully equipped to support our clients in a fast-changing world.
By learning from the best, challenging old ways of thinking, and building stronger relationships with insurers, we can offer even better service, sharper insights, and more effective protection for you and your business.
Ellie, Sarah, Carla and Jason
What really happens at The BIBA Conference – and why it’s valuable for our clients
The conference consists of two packed days of back-to-back meetings, live demos, panel talks, and strategic catch-ups – all designed to help us work smarter and deliver more for our clients.
We sat through system demos (yes, even the dull ones!) to understand how insurers are streamlining claims, renewals and document handling – because even small tweaks behind the scenes can mean fewer delays and faster answers for you.
We also joined discussions on risk management trends, pricing challenges, cyber threats, and changing client expectations. These are the conversations that shape how products are built and how service standards are set.
And, most importantly, we spent time with the people who make decisions.
Underwriters, claims managers, and senior insurer contacts – building these relationships means when something needs escalating, we know who to call. It also means we can push for better outcomes, explore bespoke cover for specialist sectors, and keep you firmly off the one-size-fits-all pile.
What we took away – and what it means for YOU
A big part of The BIBA Conference is the chance to compare notes – not just with insurers, but with fellow brokers too. The conversations are honest, sometimes blunt, and always valuable.
Smarter service: We spent time exploring automation and training opportunities that could speed things up behind the scenes for our clients.
Honest conversations: We talked about the real-world stuff that affects businesses every day, like delays, communications and renewals – and shared strategies for keeping service levels high during busy times and when key team members are off.
Better value: We also had some straight-talking sessions with insurers. We pushed for more competitive pricing, better transparency around products, and quicker, clearer claims handling.
It’s YOUR feedback that fuels these conversations – and we’re NOT afraid to speak up on your behalf!
Behind the scenes, we’re already working on ideas sparked at the event. Here’s what’s on our post-conference action list:
- Pushing for smarter automation to reduce admin for clients
- Refining our re-broking strategy to ensure we provide the best possible cover
- Building out training so our team can be even sharper
- Developing better tools and reporting to give clients clearer insights
- Strengthening partnerships so we can negotiate more effectively on our clients’ behalf
So how does this all translate into value for YOU, our client?
Thanks to our time at the conference, we’re now in an even better position to:
- Handle your queries and claims more efficiently
- Keep you up to date with smarter, more relevant insurance solutions
- Share insight into what’s changing in the market – and what it means for you and your business
- Build products and partnerships that actually solve the problems you face day to day
Whatever industry you’re in, whether we’re taking care of
you personally or your business, the takeaway is the same:
WE’RE COMMITTED TO DELIVERING A SHARPER,
MORE RESPONSIVE SERVICE THAT EVOLVES WITH YOUR NEEDS.
A quick THANK YOU
A big shout-out to the RG crew who took Manchester by storm: Carla, Jason, Sarah and yours truly.
Yes, there were lots (and lots) of notepads. And no, we haven’t eaten all the chocolate… yet.
And if you spotted us in one of those “networking zones” that suspiciously resembled a coffee stand – just know we were working hard behind the scenes – fuelled by caffeine and curiosity.
Here to help
Whether you’re curious about what’s new in the market, have feedback about what could help you or your business, or could do with a chat about your current cover – we’re all ears.
Give your regular team contact a shout whenever you’re ready. And if you’re a Lift Plan client, we’ll look forward to seeing you at Liftex in June!
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Earlier this month, we joined thousands of insurance professionals at the British Insurance Brokers’ Association (BIBA) Conference – the UK’s biggest annual gathering for the insurance industry.
With over 9,500 attendees, 220+ exhibitors, and a diverse array of over 50 expert speakers including Sir Gareth Southgate, Clive Myrie, Piers Linney, Penny Mordaunt and many insurance industry VIPs, The BIBA Conference is where the entire sector comes together to share ideas, tackle challenges, and explore what’s next.
The theme for this year’s event, “A New Era”,
focused on innovation, smarter collaboration,
and how brokers can better
meet the evolving needs of their clients.
For us at Robert Gerrard, attending The BIBA Conference isn’t just about catching up with industry contacts , drinking coffee and blunting pencils through taking tonnes of notes (although we did plenty of that!). It’s about making sure we’re fully equipped to support our clients in a fast-changing world.
By learning from the best, challenging old ways of thinking, and building stronger relationships with insurers, we can offer even better service, sharper insights, and more effective protection for you and your business.
Ellie, Sarah, Carla and Jason
What really happens at The BIBA Conference – and why it’s valuable for our clients
The conference consists of two packed days of back-to-back meetings, live demos, panel talks, and strategic catch-ups – all designed to help us work smarter and deliver more for our clients.
We sat through system demos (yes, even the dull ones!) to understand how insurers are streamlining claims, renewals and document handling – because even small tweaks behind the scenes can mean fewer delays and faster answers for you.
We also joined discussions on risk management trends, pricing challenges, cyber threats, and changing client expectations. These are the conversations that shape how products are built and how service standards are set.
And, most importantly, we spent time with the people who make decisions.
Underwriters, claims managers, and senior insurer contacts – building these relationships means when something needs escalating, we know who to call. It also means we can push for better outcomes, explore bespoke cover for specialist sectors, and keep you firmly off the one-size-fits-all pile.
What we took away – and what it means for YOU
A big part of The BIBA Conference is the chance to compare notes – not just with insurers, but with fellow brokers too. The conversations are honest, sometimes blunt, and always valuable.
Smarter service: We spent time exploring automation and training opportunities that could speed things up behind the scenes for our clients.
Honest conversations: We talked about the real-world stuff that affects businesses every day, like delays, communications and renewals – and shared strategies for keeping service levels high during busy times and when key team members are off.
Better value: We also had some straight-talking sessions with insurers. We pushed for more competitive pricing, better transparency around products, and quicker, clearer claims handling.
It’s YOUR feedback that fuels these conversations – and we’re NOT afraid to speak up on your behalf!
Behind the scenes, we’re already working on ideas sparked at the event. Here’s what’s on our post-conference action list:
- Pushing for smarter automation to reduce admin for clients
- Refining our re-broking strategy to ensure we provide the best possible cover
- Building out training so our team can be even sharper
- Developing better tools and reporting to give clients clearer insights
- Strengthening partnerships so we can negotiate more effectively on our clients’ behalf
So how does this all translate into value for YOU, our client?
Thanks to our time at the conference, we’re now in an even better position to:
- Handle your queries and claims more efficiently
- Keep you up to date with smarter, more relevant insurance solutions
- Share insight into what’s changing in the market – and what it means for you and your business
- Build products and partnerships that actually solve the problems you face day to day
Whatever industry you’re in, whether we’re taking care of
you personally or your business, the takeaway is the same:
WE’RE COMMITTED TO DELIVERING A SHARPER,
MORE RESPONSIVE SERVICE THAT EVOLVES WITH YOUR NEEDS.
A quick THANK YOU
A big shout-out to the RG crew who took Manchester by storm: Carla, Jason, Sarah and yours truly.
Yes, there were lots (and lots) of notepads. And no, we haven’t eaten all the chocolate… yet.
And if you spotted us in one of those “networking zones” that suspiciously resembled a coffee stand – just know we were working hard behind the scenes – fuelled by caffeine and curiosity.
Here to help
Whether you’re curious about what’s new in the market, have feedback about what could help you or your business, or could do with a chat about your current cover – we’re all ears.
Give your regular team contact a shout whenever you’re ready. And if you’re a Lift Plan client, we’ll look forward to seeing you at Liftex in June!